0845 257 6686

Job Description

My client are a world leading manufacturer of iron castings and plastic moulded products for the sanitaryware sector. They require a Foundry Customer Quality Engineer for their operations.

Day to day duties will include the following:
•To address any customer concerns or issues promptly and co-ordinate solutions via action plans including containment activities and quality alert boards, 8D, problem solving techniques, 5 why, ishikawa (Essential)
•To ensure customer standards are understood and implemented at all stages of the manufacturing process. Ensure that all production and processing is in line with company work instruction (Essential)
•To create and manage work instructions at every stage of manufacturing, ensuring all relevant departments - utilise them and create audit system to monitor progress (Essential)
•Ensure customer returns are reviewed within 24 hours of receipt and booked within the RMA system for credit and returns analysis, pareto items added to application action plans (Essential)
•Work with central quality to ensure all formal procedures line up with actual (Essential)
•Co- ordinate customer complaint tracker and ensure agreed actions are communicated and implemented (Essential)
•Liaise with the technical departments to resolve the customer related concern through CAR and action plans (Essential)
As a person you will need the following qualities and experience:
•A similar customer focused quality engineer/quality technician expertise although a graduate with an quality assurance/ quality engineering degree will be considered (Essential)
•Knowledge of quality process and experience fo dealing with clients on a daily/regular basis (Essential)
•Some experience and knowledge of 8D, problem solving, 5 Why, Ishikawa (Advantageous)
•Any knowledge or experience of a foundry environment will be advantageous (Advantaeous)
•An analytical approach and strong work ethic (Essential)
•Good IT skills and a team player (Essential)
Manufacturing Workforce are responsible for placing skilled and in demand people on both a permanent and contract basis into the Engineering, Technical and Manufacturing sectors, from skilled Shop Floor Personnel and Specialist Engineers to Supervisory and Management positions. We operate from several prime locations throughout Central England and our Specialist Consultants will have an in-depth understanding of your skills and offer best advice on your next step!! We are always searching for the best talent, so if you know anyone, why not recommend someone to one of our professional team who will be more than happy to help.