Customer Service Advisor - Outbound
Salary: 17,004 OTE 21,801+
Hours: 9am to 5:30pm (1hour unpaid lunch)
Our client is a leading new and used car dealership based in Redditch town centre, they also offer MOTs, servicing solutions and an aftersales service. They are looking for a Customer Service Advisor to join their busy, expanding and friendly outbound team offering an achievable and uncapped commission structure as well as excellent career progression opportunities.
Day to Day duties will include the following:
* Receive customer enquiries by telephone and successfully convert these into firm bookings.
* Maximise service sales and profitability by selling core, value added and incremental products.
* Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
* Ensure customer awareness of all products and services available by professional presentation and demonstration.
* Professionally sell additional products, services and repair work as appropriate to customers' needs.
* Seek to obtain referrals for other car owners in customers' families and among friends and associates.
* Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
* Ensure proper qualification and total understanding of customer needs and requirements.
As a person you will need the following:
* Previous customer service experience
* At least a years' experience within a call centre environment
* Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
* Ability to remain calm and manage distressed and otherwise difficult customers in an effective manner.
* Competency in numeracy and literacy.
* Friendly personality
WorkforceOffice Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year. Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!